Frequently Asked Questions
When does your store open?
We open on Friday 26th November 2021
Where are you located?
We are located in Seaton Delaval facing the Secret Garden
Will there be a shortage of Trees this year
The press are indicating there will be, but we have bought a large amount of trees and allowing pre-orders on our website so you don’t miss out. We are taking pre-orders on the website until 25th November, then on the 26th November, the store opens at Seaton Delaval
Did you sell out last year?
Yes, we sold out in 2 days, but this year we have twice the amount of trees!
When will you deliver my tree?
We will deliver the week after we open on 26th November and contact you by email
How far do you deliver?
We deliver within a 5 mile radius of Seaton Delaval
Can I pre-order and collect?
Yes, you can collect within one week after 26th November
Can you only pre-order this year?
No, we are giving people the opportunity to secure their tree until 25th November, then we will open to the public in Seaton Delaval from 26th November
If I order online, can I select my tree?
No, unfortunately not. The purpose of ordering online is to ensure you get a tree. Whether you chose delivery or collection, we will chose and net your tree.