Frequently Asked Questions

When does your store open?

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We open on Friday 26th November 2021

Where are you located?

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We are located in Seaton Delaval facing the Secret Garden

Will there be a shortage of Trees this year

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The press are indicating there will be, but we have bought a large amount of trees and allowing pre-orders on our website so you don’t miss out. We are taking pre-orders on the website until 25th November, then on the 26th November, the store opens at Seaton Delaval

Did you sell out last year?

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Yes, we sold out in 2 days, but this year we have twice the amount of trees!

When will you deliver my tree?

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We will deliver the week after we open on 26th November and contact you by email

How far do you deliver?

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We deliver within a 5 mile radius of Seaton Delaval

Can I pre-order and collect?

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Yes, you can collect within one week after 26th November

Can you only pre-order this year?

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No, we are giving people the opportunity to secure their tree until 25th November, then we will open to the public in Seaton Delaval from 26th November

If I order online, can I select my tree?

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No, unfortunately not. The purpose of ordering online is to ensure you get a tree. Whether you chose delivery or collection,  we will chose and net your tree.